Terms & Conditions

Terms & Conditions

A. Information entered during checkout must be accurate. Due to new regulations we require Date of Birth during checkout. This along with Name, Billing & Shipping Address and Credit Card info must be correctly entered. If information is entered incorrectly we will need further information to correct the error. If false information is provided by customer with intent to mislead we will cancel the order and ban the account from future orders.

B. Sales of e-cigarettes, liquids and parts are now required to meet age requirements nationally. You must be 18 or older to purchase these products. Some states have passed state law requiring an older requirement. You must be legal age in the state you reside to purchase from rockymountainvapor.com.

C.Orders will need to be accepted and signed for by an adult at time of delivery. You must be legal age within the state you reside to sign for this product. If it is discovered that this term is being broken we will ban the account from future orders.

D. Terms of billing for rockymountainvapor.com - We only bill the customer for orders placed online and completed by the customer. We do not do recurring billing, account membership charges or any other type of charges outside of traditional online orders. No charges will ever be added to an order that was already completed online unless the customer has made a verbal or written request to make a change to the order. If a request is made the customer will receive a receipt for any changes made. We do not do drop shipping, and we do not purposely sell items that are not in stock. Our goal is to only sell items that are in stock and ready to ship. We will at times make inventory mistakes that will lead to an ordered item being out of stock. If this occurs we will contact the customer and give them the option of waiting for the item to come back in stock or offer a refund for the item that is not ready to ship.

E. Nicotine warning: Nicotine is a highly addictive substance and can be poisonous, with serious health consequences including death. You should not use this product if you have any underlying medical conditions which may be aggravated or exacerbated by this product. You should not use this product if you are pregnant or breast feeding. Nicotine is extremely habit forming. You may experience withdrawal symptoms after stopping the use of this product. Some of the side effects of nicotine use may include irregular heartbeat, changes in blood pressure, inflammation of blood vessels, chest pain, depression, shortness of breath, sweating, dizziness, throat irritation, rash, swelling, nose bleed, diarrhea, headache, and dry mouth. Consult your physician prior to using this product. Nicotine is quickly absorbed with skin contact. Keep away from skin, eyes, mouth, and any other area of the body. In the event that you come into contact with nicotine, wash the affected area with soap and water for at least 15 minutes, and immediately contact your local Poison Control Center. Nicotine should be kept away from children and pets at all times. Liquid nicotine should only be used for its intended purpose.

Returns

Rocky Mountain Vapor has a no Refund policy on all products. We do have a warranty policy and will replace if it is within the guidelines. We also will exchange if the wrong part was received due to error by us or the customer.

Product Warranties

Rocky Mountain Vapor is dedicated to great customer service. Included with this service is a limited product warranty. Below is listed the specific warranties on parts. The customer is responsible for all shipping costs for returning faulty parts. We are responsible for all shipping costs on the replacements. If an item is not listed please don;t hesitate to contact us about the issue. We will always try to work with the customer and provide the best possible service.

Although we sample test our inventory, there is a rare occasion that an item shows up DOA(dead on arrival). In this situation we will cover all shipping costs for both the return and replacement.

Batteries & Atomizers (all models) - We honor a 30 day warranty on all batteries. We do not honor the warranty if the parts are abused or not used for there intended purpose.

USB Passthroughs (all models) - We honor a 30 day warranty on all USB passthroughs. 

JOYE EGO Batteries - We do a 90 day warranty on all EGO batteries

We do not honor the warranty if the parts are abused or not used for there intended purpose.

WE DO NOT WARRANTY LIQUID OR CARTRIDGES!!!

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